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Frequently Asked Questions

How do I renew my book/DVD?

Here’s where you start:  My Account Logon page

Your username is the 14-digit barcode on the back of your library card. Your password is the last 4 digits of the phone number on your library account.

Once you log in, click on the “Items Out” tab in the blue bar. You can either click in the check box beside the items you want to renew, then click the “Renew Selected Items” button, or you can click the “Renew All” button.

Request books from the mainland

If you would like to borrow a book or item that our Library does not have available for checkout, you can request it from another Florida library, right through our library catalog. The Interlibrary Loan department will make every effort to obtain materials that are not available in our catalog from another Florida library. Once we locate the item, and the lending library has it available, it will be loaned for a limited time period.

Interlibrary loan requests are limited to 3 outstanding requests at one time to library members with no items currently overdue and no excessive fines.

To get started: Open this page and select FloridaCat.  Search by title or author. Click on your desired book  from the results list. Confirm this is the item you want, then click “Request This”. You will be prompted to log in with your username and password. (By default, your username is the 14-digit number on the back of your library card and your password is the last 4 digits of the primary phone number on your library account.)

Choose your Pickup Library and click Submit Request. Read the confirmation message and click Continue. You will now see the progress of your request from your My Account page.

A few notes about InterLibrary Loan: Most libraries will not loan new or popular materials to other libraries. Genealogy materials, DVDs, and audiobooks are seldom loaned. On occasion, a documentary or education video will be supplied by the loaning library.

If we do not have a specific book or other item in our collection that you would like to borrow, you can request an item through our Interlibrary Loan Department. Our Interlibrary Loan department will make every effort, through an interlibrary loan network to obtain materials which are needed, but are not available in the Monroe County Library System. Once we locate the item, and the lending library has it available, it will be loaned for a limited time period.
Interlibrary loan requests are limited to 3 outstanding requests at one time.
Get started with new catalog.
Get started with new catalog.

Psst!: Your new password is the last 4 digits of  the phone number on your library record.

Our new online catalog is on deck! The Polaris catalog will provide many features that you have requested. A few highlights:

-Keep a reading history
-Save searches and receive reading alerts
-Personalize your login–customize your log in and password to be more memorable for you.

Here are Quick Start instructions.

Learn more!

How do I download an eBook?

EBooks and eAudiobooks are available from this website: http://estuff.keyslibraries.org. For more information, check out this post: http://www.keyslibraries.org/2011/calling-all-kindles/

How do I contact you?

Administration

Norma Kula,  Director of Libraries (305)853-7349 Email: kula-norma at monroecounty-fl dot gov
Valerie Moore, Business Manager (305)809-5266 Email: moore-valerie at monroecounty-fl dot gov
John Brown, Head of Technical Services (305)809-5262 Email: brown-john at monroecounty-fl dot gov
Anne Layton Rice,  Library Administrator (305)292-3594 Email: rice-anne at monroecounty-fl dot gov

Key West Library

Main Phone: (305)292-3595
Christine Dunn, Headquarters Librarian (305)809-5255 Email: dunn-christine at monroecounty-fl dot gov
Robin Henderson,  Reference Librarian (305)809-5253 Email: henderson-robin at monroecounty-fl dot gov
Tom Hambright,  Florida History (305)809-5260 Email: hambright-tom at monroecounty-fl dot gov
Nancy Howanitz,  Children’s Librarian (305)809-5256 Email: howanitz-nancyat monroecounty-fl dot gov
Kris Neihouse, Circulation Librarian (305)292-3595 Email: neihouse-kris at monroecounty-fl dot gov
Pam Scott, Legal Research, (305)292-3595 Email: scott-pam at monroecounty-fl dot gov

Big Pine Key Library

Stephen Chambers,  Branch Manager (305)872-0992 Email: chambers-stephen at monroecounty-fl dot gov

Marathon Library

Gloria Goodman,  Branch Manager (305)743-5156 Email: goodman-gloria at monroecounty-fl dot gov

Islamorada Library

Kathy Ebert,  Branch Manager (305)664-4645 Email: ebert-kathy at monroecounty-fl dot gov

Key Largo Library

Paulette Sullivan,  Branch Manager (305)451-2396 Email: sullivan-paulette at monroecounty-fl dot gov

Getting a Library Card

Library cards, which may be used at all County libraries, are available at no cost to all residents of the Monroe County taxing district. Learn more!

Where are the libraries located?

We have libraries in Key Largo, Islamorada, Marathon, Big Pine Key and Key West.  Please click here to view directions to each library.

I’ll be visiting the Keys, do you offer Internet access?

Yes! We offer free Internet and free Wi-fi access at all library locations. The Wi-Fi is wide open, so no password nor special gymnastics needed to connect. Learn more!

When do you offer programs for children, adults, and senior citizens?

Please check our library calendars for upcoming events. Many Friends of the Library organizations provide a newsletter of events for members. Click here to visit our Friends groups.

How long may I keep a book I’ve checked out?

Books check out for two weeks. Other items, like DVDs and videotapes, check out for one week. Learn more!

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